Carrier Call Forwarding Setup Guide

Conditional Forwarding (No Answer / Busy)

Your phone rings normally. If you don't answer in 3 rings, Verizon automatically forwards the call to your dedicated Groundwork receptionist.

• 1
  Open your phone app and dial:

  *71XXX-XXX-XXXX

  XXX-XXX-XXXX is your provisioned number given at onboarding. It is also shown on your Account page.
• 2
  Press Call: Listen for a brief tone, stutter beep, or automated confirmation, then hang up.
• 3
  Test it: Call your mobile phone from another device. Let it ring 3 times. Riley will answer immediately in your business's name.

Conditional Forwarding (Unanswered / Busy / Out of Range)

AT&T uses carrier GSM feature codes. Your phone rings first; unanswered calls forward seamlessly to Riley.

• 1
  Open your phone app and dial:

  *004*XXX-XXX-XXXX#
• 2
  Press Call: You will see a quick carrier screen popup saying *"Setting Registration Succeeded"*. Tap Dismiss.
• 3
  Alternative via myAT&T: You can also toggle Conditional Forwarding inside the myAT&T mobile app under Device Settings > Call Forwarding.

Customizable Ring Delay Forwarding

T-Mobile allows you to choose exactly how many seconds your phone rings before Riley answers.

• 1
  Standard Forward (Busy, No Answer, Unreachable):

  **004*XXX-XXX-XXXX#
• 2
  Or customize the ring time (e.g. Ring for 25 seconds):

  **61*XXX-XXX-XXXX**25#

  *(Use 20, 25, or 30 for the number of seconds)*

Powered by Verizon Infrastructure

Both Spectrum Mobile and Xfinity Mobile utilize Verizon's cellular core and standard conditional star codes.

• 1
  Open your phone app and dial:

  *71XXX-XXX-XXXX
• 2
  Press Call: Listen for short confirmation beeps, then hang up.

Network Codes & App Setup

• A
  Cricket Wireless (AT&T Network): Dial *004*XXX-XXX-XXXX# (Turn off: ##004#).
• B
  Mint Mobile (T-Mobile Network): Dial **004*XXX-XXX-XXXX# (Turn off: ##004#).
• C
  Google Fi Wireless: Open Google Fi App > Phone settings > Call forwarding > Tap Add a number > Enter your Groundwork line.

Cloud Phone Overflow Routing (2-Minute Web Setup)

If your business uses a VoIP system, configure Groundwork as your unanswered overflow destination:

• 1
  RingCentral: Go to Settings > Call Handling > Incoming Calls. Set your phone app to ring for 3 rings (15 sec), then add your Groundwork number as the next forwarding step.
• 2
  Grasshopper: Go to Settings > Extensions > Forwarding Numbers. Add your Groundwork line and set it to ring after your primary cell times out.
• 3
  Nextiva / Vonage: Under Call Routing > Advanced Call Forwarding, enable Forward when Unanswered (15s) to your Groundwork line.

Forwarding Your Google Voice Business Line

Google Voice does not use cellular star codes. Forwarding is configured directly in the Google Voice app or web portal.

• 1
  Link Your Dedicated Groundwork Line:

  Open the Google Voice app (or visit voice.google.com) → Go to Settings (gear icon) → Under Account, find Linked numbers (or Call Forwarding) → Tap New linked number → Enter your Groundwork line.

  XXX-XXX-XXXX

  XXX-XXX-XXXX is your provisioned number given at onboarding. It is also shown on your Account page.
• 2
  Turn OFF Call Screening (CRITICAL REQUIREMENT):

  In Google Voice Settings → Calls, locate Screen calls ("Hear caller's name when you pick up") and toggle it OFF. If left enabled, Google Voice forces Riley to press 1 to accept the call, preventing automated answering.

• 3
  Ensure Linked Number is Checked for Forwarding:

  Under Settings → Calls → Call forwarding, verify your Groundwork number is toggled ON. Unanswered rings will now seamlessly route to Riley.

PSTN & Cable Provider Conditional Codes

For traditional copper lines, shop desk phones, Comcast Business Voice, Spectrum Business Voice, and Frontier:

• 1
  Forward When No Answer (Conditional):

  Pick up your desk phone dial tone and dial:

  *92XXX-XXX-XXXX

  Listen for confirmation beeps, then hang up. (To cancel anytime: dial *93).

• 2
  Forward When Busy (On Another Call):

  *90XXX-XXX-XXXX

  Listen for confirmation beeps, then hang up. (To cancel anytime: dial *91).

• 3
  Forward ALL Calls (Unconditional / Vacation Mode):

  *72XXX-XXX-XXXX

  (To cancel anytime: dial *73).

Dual-SIM (eSIM) & Setup Troubleshooting

• 1
  Dual-SIM / eSIM Phones (Personal + Business on One Device):

  If you have two lines active on one phone (e.g. physical SIM for family, eSIM for business), look at the top of your phone app keypad. Ensure you tap the line badge (e.g. "Business" or "Secondary") before dialing *71 or *004*. This prevents accidentally forwarding your personal family line.

• 2
  Carrier Wi-Fi Calling Notice:

  Some carriers (especially AT&T and T-Mobile MVNOs) cannot process star codes like *004* or **004* over home Wi-Fi Calling. If your call fails with an error tone, temporarily turn Wi-Fi OFF for 30 seconds, dial the code over cellular, confirm success, and turn Wi-Fi back on.

• 3
  Samsung Bixby Call Assist & Android Call Screen:

  If using a Samsung Galaxy with "Bixby Text Call" or Google Pixel with "Call Screen", ensure auto-answer for unknown numbers is turned off so unanswered rings flow to Riley instead of your device's assistant.